Tony Morris
Keynote Speaker and Trainer, TMI
Tony has delivered a number of training programmes for EweMove franchisees pre-lockdown, so having a deeper understanding of how EweMove works puts him in a great place to deliver this KeyNote session. Tony Morris International is an acclaimed training business that Tony has built up since 2006. Tony will engage and delight his audience as he discusses the strategic framework that every franchisee should follow to ensure that they leave no opportunity unturned. i.e. what processes and procedures do they need to have in place, to make opportunity exploitation a core part of the processes they follow and all their staff follow too. i.e. this is what we do. Note 'what', not 'how'.
It's the 'what' we do that should be a critical part of each franchisee's operational plan and route to success. Having a high-level strategic focus for capturing additional revenue is key.
Customers now EXPECT EweMove franchisees (or any agent) to provide them with confident guidance and advice about every aspect of their moving or investing journey, not just the simple sale or purchase of a property. So if we're not adding, and taking responsibility for introducing, other related and relevant components of the moving journey into conversations, we're actually delivering a sub-standard experience and somewhat half-hearted solution